Product
1. Does FloraLume come with a remote control?
Yes, FloraLume comes with a remote control that allows you to adjust the brightness, color, and lighting mode. You can easily change the ambiance of your space with the click of a button.
2. How do I change the lighting settings on WallFlower?
WallFlower has an advanced remote control that lets you adjust the RGB lighting to create over one million different looks. You can change the brightness, color, and mode (static, flashing, etc.) to match your desired mood or setting.
3. Is the LED lighting in FloraLume replaceable?
No, the LED lights in FloraLume are designed to last for a long time and are not replaceable. The energy-efficient LEDs will provide consistent lighting for many years.
4. Can I use FloraLume outdoors?
FloraLume is intended for indoor use only. We recommend placing it in dry, sheltered areas to avoid any potential damage from the elements.
Shipping
1. How long does it take to ship my order?
Orders typically ship within 1–2 business days. Delivery times depend on your location and shipping method, but standard shipping takes between 5–10 business days.
2.Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary based on location. You can view the available options at checkout.
3.Can I track my order?
Yes, once your order has shipped, you will receive an email with tracking information so you can monitor the status of your shipment.
Payment
1.What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
2.Is it safe to enter my payment information on your website?
Yes, we use secure encryption to ensure that your payment information is protected. Our website follows industry-standard security protocols to keep your data safe.
Return & Refund
1.What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, as long as the product is in original condition. Please contact customer support to initiate the return process.
2.My product is damaged. What should I do?
We are sorry for any inconvenience. If your product is damaged upon arrival, please contact us immediately with photos of the damage. We will arrange for a replacement or issue a refund.
3.Can I exchange my product for a different model?
Yes, we accept exchanges within 30 days. If you’d like to exchange your product for a different model, please contact us to begin the process.
General
1.Can I leave my FloraLume or WallFlower on all night?
Yes, both FloraLume and WallFlower are designed to be safe for extended use. However, we recommend turning them off when not in use to conserve energy and prolong the lifespan of the LEDs.
2.How do I clean and maintain my lighting products?
To clean FloraLume and WallFlower, gently wipe them with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that could damage the surface. For FloraLume, you can clean the vase with mild soap and water.